Cancel Subscription

1. Log in to your account and access the Customer Dashboard.

2. Select Forgot your password?

3. Use the same email address associated with your original ScanLister purchase.

4. Follow the instructions in your email to create a new password.

5. You can access all your active subscriptions via the Subscriptions section. Active subscriptions will have a green label on the STATUS column and will start with Auto renew on <date>. Simply click the row of the subscription that you’d like to cancel to access the subscription’s advanced panel, and then click the Cancel Auto-Renew button.

Why does the portal look different?

ScanLister recently upgraded to a new billing and license management system powered by Freemius.

This gives customers improved account management features, including self-service license deactivation and reactivation.

You are still managing your ScanLister account and licenses — only the underlying customer portal has changed.

For more details about the migration, you can read our full update here:
ScanLister Update: New Billing & License System — Freemius Migration