Fatal Error on Uploads

Fixing Fatal Upload Errors

Resolve "Fatal Error" messages and get back to uploading your inventory

What Does This Error Mean?

The "Fatal Error" message appears when you're using an outdated version of ScanLister that's no longer compatible with our current systems. This is a common issue that can be quickly resolved.

📸 Error Screenshot

The error typically looks like this:

Why This Happens

🔄 Software Updates

Outdated Version: Older versions of ScanLister may become incompatible with current server requirements and security protocols.

System Changes: Regular updates to our backend systems require users to stay current with the latest software version.

How to Fix This Error

Follow these steps carefully to completely reinstall ScanLister with the latest version:

1. Uninstall Current Version: Go to Control Panel → Programs and Features (or "Add/Remove Programs" on older Windows). Find ScanLister in the list and double-click to start the uninstall process.
2. Delete Data File: Navigate to your C: drive and locate the ScanLister folder. Inside this folder, find and delete the data file to ensure a clean installation.
3. Download Latest Version: Visit our official download page and get the current version of ScanLister.
4. Install and Test: Run the installer and test your upload functionality to confirm the error is resolved.

Data File Location

📂 Finding the Data File

The data file is typically located in: C:\ScanLister\data

Important: Make sure to delete this file completely before reinstalling.

Download Latest Version

💾 Official Download Page

Download Link: https://www.scanlister.com/windowsdownloadlink

Choose your version: On the download page, select either Windows or Mac version based on your operating system.

Always download from our official website to ensure you get the latest, secure version.

⚠️ Important Notes

• Complete the uninstall process fully before reinstalling
• Always delete the data file to prevent configuration conflicts
• Download only from our official website for security
• Restart your computer after installation if upload issues persist

Still Having Issues?

Q: Error persists after reinstalling

A: Make sure you completely deleted the data file from the ScanLister folder. If the issue continues, try restarting your computer and running ScanLister as an administrator.

Q: Can't find the ScanLister folder

A: Check both C:\ScanLister and C:\Program Files\ScanLister. You can also search for "ScanLister" in Windows Explorer to locate all related folders.

Q: Download link isn't working

A: Contact our support team immediately if the official download link is not accessible. We can provide alternative download methods.